Return & Refund Policy

At Irish Kilt Shop, every garment leaves our workshop only after passing our strict quality standards. We believe you deserve complete clarity about what happens if something is not right — so this policy is written in plain, honest language.

Whether you have ordered a hand-crafted tartan kilt, a traditional jacket, or a full set of accessories, the same principles apply: we take full responsibility for our craftsmanship, and we expect couriers to take responsibility for their handling.

We offer a full return or exchange within 30 days of delivery, but only where the issue is due to manufacturing — such as sizing execution, colour accuracy, or the quality of workmanship falling below our standards.

• Returns and exchanges must be requested within 30 calendar days of receiving your parcel.
• The item must be unused and in the same condition as delivered.
• Size errors caused by incorrect measurements submitted by the customer are not covered — please double-check your measurements before placing your order.
• Photographic or video evidence of the fault is required when submitting your request.

Every kilt, jacket, accessory, and musical instrument we produce is made-to-order specifically for you. Because these items are crafted to your individual specifications and cannot be resold, they are non-refundable and non-exchangeable as a general rule.

We do make exceptions where the fault clearly rests with us:

• The finished item was not made in accordance with the specifications you provided at the time of ordering.
• There is clear, visible evidence of a manufacturing defect or production error.

We pack every order with great care to ensure it arrives safely. Despite this, damage can occasionally occur in transit — and in those cases, liability rests with the courier company, not with us.

• We will actively assist you in raising a damage claim with the relevant courier.
• You must report transit damage directly to the courier in line with their own claims procedure.
• Refunds for courier-caused damage are issued by the courier only, and depend on the outcome of their internal review.

Kilts crafted from bespoke or custom tartan fabric represent a unique combination of your chosen pattern and our craftsmanship. These are entirely one-of-a-kind pieces and are therefore non-refundable by nature.

• If your custom tartan kilt arrives with a sizing discrepancy caused by our production team, we will manufacture and send you a replacement at no cost.
• If the kilt is received in a damaged state due to a fault in our workshop, we will replace it.
• Kilts that have been worn and subsequently damaged through regular use or incorrect care are not eligible for return or replacement.

To begin the process, please follow the steps below carefully. Incomplete requests cause delays — provide everything at once for the fastest resolution.

1. Email our support team

   Write to support@irishkiltshop.com with the subject line: "Return Request – Order #[Your Order Number]"

2. Include the following details in your message

   • Your order number
   • Your full name as used at checkout
   • A clear description of the issue you have experienced
   • A short video or photographs clearly showing the problem
3. Await our response

   Our team will review your submission and reply within 2–3 business days with next steps or a resolution.

• Items must be returned within 30 days of receiving your order — late returns cannot be accepted.
• All items must be sent back in their original, unworn, undamaged condition.
• For exchanges, we must receive and inspect your original item before dispatching any replacement.
• Please include inside your parcel: your order number, your reason for returning, and a description of the fault if applicable.

Refund Processing Timeline

Please send all authorised returns to the address below. Do not return items without first receiving written confirmation from our support team.

Please mark your parcel clearly with your order number and write "RETURN" on the outer packaging.