Shipping Policy

By placing an order through Irish Kilt Shop, you agree to the terms set out on this page. These terms exist to ensure both you and we have a clear, shared understanding of how your order will be handled from the moment it is placed to the moment it arrives at your door.

Shipping costs are calculated per item and vary depending on the destination country. The full shipping charge is collected at checkout alongside your order total.

• Shipping fees are fixed per item and displayed clearly at checkout before payment.
• Costs vary by destination — international orders may carry a higher shipping rate.
• Payment of shipping is final once the order is placed and dispatched.
• Free shipping promotions, where available, will be applied automatically at checkout.

Because every item we make is crafted to your specifications, please allow time for both production and delivery. Here is what to expect:

We understand that plans change. You are welcome to update your delivery address at any time before your order has been dispatched.

1. Contact us as soon as possible

   Email us at support@irishkiltshop.com with your order number and the updated delivery address.

2. We confirm the change

   Our team will update your order and confirm the new address with you before dispatch.

3. After dispatch

   Once your order has been dispatched, we are unable to redirect it. Please contact the courier directly using your tracking number.

We take great care in packaging every order securely. In the rare event that your parcel arrives damaged, please follow the steps below:

• If you are present at delivery — refuse the parcel from the courier and contact us immediately so we can arrange a replacement or resolution.
• If the parcel was left without your presence — do not dispose of the packaging. Photograph the damage clearly and contact our support team for guidance on next steps.
• We will assist you in filing a damage claim with the courier and work to resolve your case as quickly as possible.

For international orders, import duties and taxes are pre-paid as part of your order where possible, so your parcel clears customs without delays or unexpected charges.

• Import duties are pre-paid on most international shipments at the time of checkout.
• Some European countries may impose additional local duties or VAT charges upon arrival — these are the responsibility of the customer.
• We recommend checking your country's current import regulations before placing an order if you are unsure.

Deliveries to remote, rural, or less accessible locations may incur an additional surcharge on top of the standard shipping rate. This is applied by the courier to cover the extra cost of reaching these areas.

• Remote area surcharges are determined by the courier based on your delivery postcode or region.
• Where applicable, this charge will be shown at checkout before you confirm your order.
• Examples of affected areas include certain Scottish islands, rural highlands, and other hard-to-reach destinations.

You may cancel your order at any time before it has been dispatched. Because our items are made to order, we encourage you to contact us as early as possible if you wish to cancel.

• Cancellations must be requested before the order enters dispatch — once dispatched, the order cannot be cancelled.
• To cancel, email us at support@irishkiltshop.com with your order number and cancellation request.
• If your order has already been dispatched, please refer to our Return & Refund Policy for available options.

Our customer service team is available to answer any questions about your order, delivery, or any other concerns. Do not hesitate to reach out — we are always happy to help.

• ✉ Email: support@irishkiltshop.com
• 📞 Phone: +44 1254 957307
• 📍 Address: Dukes Brow, Blackburn, Lancashire, BB2 6DH, United Kingdom